PRIVACY
POLICY.

1. Scope

This Privacy Policy explains how Surf Trans ("Surf Trans", "we", "us" or "our") handles information in connection with surftrans.com and the freight brokerage and logistics services we provide. It applies to visitors to our website and to shippers, carriers and business contacts who communicate with us.

By using this website or contacting us, you agree to the practices described in this policy.

2. Information We Collect

Information you submit through our forms

Our quote, contact and carrier forms collect only business and shipment details — your name, company name, pickup and delivery locations, pickup date, equipment type, estimated weight, commodity, fleet size and any message or notes you choose to include. We do not collect email addresses or phone numbers through any form on this website.

Information you send us directly

If you choose to call or email us using the contact details published on this site, we will receive whatever information you include in that call or message — which may include your phone number, email address and any details you share about your business or freight. You provide this information voluntarily and at your own initiative.

Information collected automatically

Like most websites, our hosting provider records standard technical data such as IP address, browser type, device type, referring page, pages viewed and timestamps. This is used for security, troubleshooting and aggregate traffic measurement.

3. How We Use Information

We use the information described above only to operate our business, specifically to:

• Respond to quote requests, carrier setup requests and general enquiries
• Arrange, dispatch, track and settle freight shipments
• Carry out carrier onboarding, compliance and verification checks
• Maintain records required for accounting, insurance and legal obligations
• Protect our website and services against fraud, abuse and technical faults

We do not sell personal information, and we do not use it to build advertising profiles.

4. Mobile & SMS Information

This website does not collect phone numbers. Where we hold a mobile number because you provided it to us directly — for example during shipment coordination or carrier setup — we treat it with the following commitment:

If you have opted in to receive text messages from us, message and data rates may apply, and message frequency varies. You can opt out at any time by replying STOP to any message, or reply HELP for assistance. Opting out of text messages does not affect our ability to serve you by phone or email.

5. Sharing & Disclosure

We share information only where it is necessary to deliver our services or where the law requires it:

• Carriers and logistics partners — shipment details needed to pick up, transport and deliver your freight
• Service providers — hosting, IT, accounting and insurance providers acting on our instructions
• Legal and regulatory — where disclosure is required by law, court order or a lawful government request, or to establish or defend legal claims
• Business transfer — in connection with a merger, acquisition or sale of assets, subject to this policy

We never sell or rent personal information, and we never share mobile information with third parties or affiliates for marketing or promotional purposes.

6. Cookies & Analytics

This site uses a small number of cookies and similar technologies that are necessary for the site to function and to keep it secure. Pages on this site also load fonts, animation libraries and an embedded map from third-party providers; those providers may receive your IP address as a normal part of serving that content.

You can block or delete cookies through your browser settings. Doing so may affect how parts of this site behave.

7. Data Retention

We keep information only for as long as it is needed for the purpose it was collected, and for as long as we are required to retain records for tax, accounting, insurance or other legal obligations. When information is no longer needed, we delete it or render it anonymous.

8. Security

We apply reasonable technical and organisational measures to protect information against unauthorised access, loss or misuse, including encrypted transport (HTTPS) across this website and access controls on our internal systems. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

9. Your Choices & Rights

Depending on where you live, you may have the right to request access to the personal information we hold about you, to ask us to correct or delete it, or to object to or restrict how we use it. To make a request, contact us using the details below. We may need to verify your identity before we act on a request.

You can stop receiving text messages from us at any time by replying STOP, and you can ask us to stop contacting you by phone or email by telling us so directly.

10. Children's Privacy

Our website and services are intended for businesses and for people aged 18 and over. We do not knowingly collect information from children. If you believe a child has provided us with information, please contact us and we will delete it.

11. Changes To This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or to legal requirements. When we do, we will revise the "Last updated" date shown on this page. Material changes will be made clear on this page.

12. Contact Us

If you have questions about this Privacy Policy or about how we handle information, please reach out:

You can also reach our team through the details published on our Contact page.